A Little History
Going Above and Beyond
Excellent customer service is paramount, and we strive to achieve this from day 1, for every customer.
In todays modern days, we see more and more businesses working 7 days a week. Our response to this to also work 7 days a week! standard 9-5 support just will not cut it; “The job is done when the job is done”.
Capella IT looks beyond the technology; we see the people and understand the impact a system failure can have on a business and the individuals behind it.
We use our Own Products
We use what we sell; the products we recommend are tried, tested, and in production in our own business. We won’t sell any solution if we don’t believe in it. If it’s not good enough for us then it’s not good enough for you!
We VALUE our Customers
We value each and every one of our customers’. We will always try and go Above and Beyond. We like to think of our relationship with our customers as a partnership. Together our customers will be successful!
Our Team believes in building strong professional relationships with your staff and IT. This relationship forms the fabric of great service and increases our knowledge of your business, its requirements, and how to better support your IT.
In fact, our Managing Director insists on all our customers having his direct mobile number.
Our Open-Source First Approach
Our knowledge and experience with Open-Source technologies allow us to bring huge cost savings to our customers. Previously, purchased proprietary software was the only options but now we give our customers a choice.
Our Partner Relations
Capella IT partners with the best in class vendors and experts to meet just about any customers requirements.
All the solutions from our vendors are used, tried, and tested in our own company.
Meet Some Of Our Team
Northern Director of Engineering
Laurie oversees the Engineering team and day to day business operations in the North.
Northern Director of Help Desk
Imran oversees the running of our Help Desk and Customer Services team in the North.
Customer Relations Manager
Sophie oversees the care of our customers and all their account management as part of ensuring they remain happy.
Julie oversees the day to day running of business operations in the south.
Head of Help Desk
Marty oversees the support and execution of First Line Support for our customers down south.
Southern Director of Engineering
Alex oversees the senior technical duties for customers in the south.
Aleksandra is the backbone of our Marketing Team and is still likely to pick up the phone.
Dominic has recently joined us and is in the process of getting up to speed with all things technical.
Martin has a wealth of experience with online technologies and is working on the front line to support our customers.
Providing Newcastle and Beyond with IT Services 24/7 Nationwide from 4 offices.
Supporting and Serving Businesses from Cambridge to Newcastle and anywhere in between.
We have Regional Engineers positioned in several locations, ready and waiting to jump in to action for when you need them.
This provides speedy on-site support with the backing of our remote support offerings.