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Your Success is Our Success

IT Support

Pay-as-you-Go and Managed IT Support

We treat all our customers like a Partnership, where your mission becomes our mission, and we want to help get you there!

Our Pay-as-you-Go & Managed IT Support services are flexible enough to be tailored to every customer.

Our Engineers can provide both On-Site and Remote IT Support services on a Fixed Monthly or Hourly basis.

With a Team of Trained and Certified Network, Server, Software, and Workstation specialists you can be assured you are in the right hands and without the cost of employing an entire IT Support Team.

Pay-as-you-Go IT SupportOnly Pay For Time Used With Free Onboarding

cartoon image of people fixing laptop reporting errors

IT Support Is More Than Just Keeping The Lights-OnIt's About Taking Your Business To The Next-Level

We can suggest & implement many free solutions to have a huge improvement on productivity.

We go further than Proactively Monitoring & Maintaining your IT to keep it Fast, Secure, and Productive; we learn about your entire business & how your team work.

Our solutions are designed to help your business to boost Productivity, Efficiency, Growth and ultimately Increase Revenue & Sales.

Your Success Is Our Success

Managed IT SupportFor Mission Critical Business

Not Only Great Technical SupportWe Train and Educate Your Users Too​

We are here to Train and Educate your users on how to use the technology we support.

Our Team will use Remote Access technology to show your users how to do the task at hand.

Don’t Know How to Do a Mail Merge, Call us!

Flexible Levels of IT Support Services in The UKto Grow Your Business

Let Our Team Become Part of Your Team!

Pay-as-You-Go

No Monthly or Annual Commitment
£ 30
00
Per Hour
  • Free Onboarding and Initial Consult
  • Access to Certified Engineers
  • Access to Rapid IT Support
  • Remote and Onsite Support
Starter

Managed IT Support

No Monthly or Annual Commitment
£26
£ 12
00
Per Device/Month
  • Remote and Emergency Onsite Support
  • Proactive Monitoring and Maintenance
  • Discounted Hardware and Software
  • Free Onboarding and Initial Consult
  • Contracted Response Time (SLA)
  • Mission Critical (1-Hour Response)
  • Access to Certified Engineers
  • Access to Rapid IT Support
  • Unlimited Remote IT Support
Premium

Outsource IT Support

For When Your In-House IT Support
Need a Hand
£ 3
00
Per Device/Month
  • Remote and Urgent Onsite IT Support
  • Includes Monitoring, Management and

    Ticketing Software
  • Great for IT Projects and Support Overflow
  • Free Onboarding and Initial Consult
  • Contracted Response Time (SLA)
  • Mission Critical (1-Hour Response)
  • IT Support Charged By Hour
  • Access to Certified Engineers
  • Access to Rapid IT Support
Growth

Like The Prices Or Need Something More Bespoke

Our Business Success ModelPuts You & Your Business At The Heart Of Everything We Do!

We Strive on the Fact That All Businesses Are Different. Therefore Your IT Support Should Be Unique! It Is This Reason, We Developed Our “Business Success Model”.

Our Model Ensures We Delivery the Following Objectives With Every Service and Solution.

What Makes Our IT Support Different?Our Customers Are Our Partners

Smith Dixon & Assoicates
Laurie Guthrie has supported our companies IT needs for many years and has been integral in managing and servicing a complex 3D CAD data management system in addition to our main server. Laurie provides a comprehensive service with excellent knowledge in key areas of business IT.
Lewis Smith
New Star Networks
We used Northern IT to assist with a cabling and Hosted Phone installation around the Newcastle and Wales area. Their response was prompt and service was outstanding. Northern IT not only assisted with the job spec but went above and beyond the call of duty to ensure our customers were connected and satisfied. We will definitely be using Northern IT for future projects.
Donnovan Smith
Backup-Data Ltd
We often collaborate with this company. These guys are extremely professional in any dealings we have had with them. Would definitely recommend.
Julie Akhondi
Property Exchange UK
I have to say in these very uncertain times to be able to work from home without any disruption is a god send. The system provided by Northern IT has allowed me to not lose any business and stay on top of my workload as I can access all electric files from home which I didn't think was possible. The system was easily downloaded to my personal mobile and laptop meaning that during work hours I was ready to go and after work hours they are programmed to stop so there were no unwanted after work calls. I can't recommend this system and Northern IT enough ... I literally don't know where we would be as a business without their knowledge, expertise and support
Louise Thacker
Joe Halliday Recruitment
Excellent, easy process provided and delivered by Capella IT, my staff are working from home and the phone systems and share access have made working at home bearable. I have peace of mind knowing our data is safe and compliant, and we can share and communicate with ease. Thank you everyone at Capella for an excellent service.
Michelle Lightfoot
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How Does A PartnershipWith Capella IT and Your Business Work?

6 people sitting at a desk collaborating

Our Customers Really Are Our Partners

Capella IT believe to be able to really help you and your business, both of our teams need to become one. We embrace the fact all businesses are unique in how they work, even those operating in the same industry.

Coming to know you, your team and business in great detail will help us identify areas on how we, as your IT and Communications Provider, can really help make a positive impact.

We look at your business as-a-whole, from tools to boost efficiency and productivity to tools you can use to gain a competitive advantage; our journey together will become one.

We have members in our team with multiple specialities from Marketing to Enterprise Grade IT Support. We bring all these experts to the table when developing your “Partner Success Plan”.

Getting to Know You, Your Team & Business

Our Senior Engineers and Consultants will meet with you and your team and learn about your current issues, end of year objectives and obstacles you currently face. This information, in addition to a free initial IT audit, will help us identify tools you already possess, technical issues and areas we can help improve.

Today, Your Success will be Our Success!

Read More About Some Of The Industries We Have Helped​

Retail
Real Estate
Motor Trade
Engineering
Finance and Accounting
Healthcare

Serving IT Support Newcastle Sunderland, Durham, Leeds, and CambridgeNationwide From 4 Offices

Supporting businesses from Cambridge to Newcastle and anywhere in between.

Great Relationships Deliver Great Service

We have Regional Engineers positioned in several locations, ready and waiting to jump into action for when you need them. Our Engineers will come to know you, your team and business personally.

This provides speedy on-site support with the backing of our remote support offerings with our Help Desks located in Sunderland and Cambridge.

Office Locations

map of UK made from purple circles identifying offices using the letter C