Pay-as-you-Go and Managed IT Support
We treat all our customers like a Partnership, where your mission becomes our mission, and we want to help get you there!
Our Pay-as-you-Go & Managed IT Support services are flexible enough to be tailored to every customer.
Our Engineers can provide both On-Site and Remote IT Support services on a Fixed Monthly or Hourly basis.
With a Team of Trained and Certified Network, Server, Software, and Workstation specialists you can be assured you are in the right hands and without the cost of employing an entire IT Support Team.
Pay-as-you-Go IT SupportOnly Pay For Time Used With Free Onboarding
- Free Onboarding and Audit
- OnDemand Access to IT Support
- Discounted Hourly Rate With Block Hours
- Access to Professionaly Trained and Experienced Engineers
- No Annual or Monthly Commitment
- Weekly IT Health Check and Audit
- Remote and Onsite Support Available
IT Support Is More Than Just Keeping The Lights-OnIt's About Taking Your Business To The Next-Level
We can suggest & implement many free solutions to have a huge improvement on productivity.
We go further than Proactively Monitoring & Maintaining your IT to keep it Fast, Secure, and Productive; we learn about your entire business & how your team work.
Our solutions are designed to help your business to boost Productivity, Efficiency, Growth and ultimately Increase Revenue & Sales.
Your Success Is Our Success
Managed IT SupportFor Mission Critical Business
- Mission Critical Service Level Agreement (SLA) of 1 Hours.
- None Critical Service Level Agreement (SLA) of 4 Hours.
- Predicative Cash-flow; A Fixed Monthly Payment for all your IT Support.
- Improved Productivity With Fast Efficient IT Systems.
- Full Time Support Available, 7 days a week, 7am to 10pm
- IT Support That Grows with your Business.
- Access to Advice and Guidance from our Consultants
- Proactive Monitoring & Intervention Identifies Issues Before they Impact Productivity
- We Teach and Educate Your Staff and Give Them the Tools To Be More Productive.
Not Only Great Technical SupportWe Train and Educate Your Users Too
We are here to Train and Educate your users on how to use the technology we support.
Our Team will use Remote Access technology to show your users how to do the task at hand.
Don’t Know How to Do a Mail Merge, Call us!
Flexible Levels of IT Support Services in The UKto Grow Your Business
Let Our Team Become Part of Your Team!
Pay-as-You-Go
No Monthly or Annual Commitment-
Free Onboarding and Initial Consult
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Access to Certified Engineers
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Access to Rapid IT Support
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Remote and Onsite Support
Price Shown Is for Remote IT Support
Managed IT Support
No Monthly or Annual Commitment-
Remote and Emergency Onsite Support
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Proactive Monitoring and Maintenance
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Discounted Hardware and Software
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Free Onboarding and Initial Consult
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Contracted Response Time (SLA)
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Mission Critical (1-Hour Response)
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Access to Certified Engineers
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Access to Rapid IT Support
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Unlimited Remote IT Support
Price Shown Is for a Desktop Computer
Outsource IT Support
For When Your In-House IT SupportNeed a Hand
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Remote and Urgent Onsite IT Support
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Includes Monitoring, Management and
Ticketing Software -
Great for IT Projects and Support Overflow
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Free Onboarding and Initial Consult
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Contracted Response Time (SLA)
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Mission Critical (1-Hour Response)
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IT Support Charged By Hour
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Access to Certified Engineers
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Access to Rapid IT Support
Price Shown For a Desktop Computer
Like The Prices Or Need Something More Bespoke
Our Business Success ModelPuts You & Your Business At The Heart Of Everything We Do!
We Strive on the Fact That All Businesses Are Different. Therefore Your IT Support Should Be Unique! It Is This Reason, We Developed Our “Business Success Model”.
Our Model Ensures We Delivery the Following Objectives With Every Service and Solution.
- Increased Revenue
- Accelerated Productivity
- Boosted Reliability
- Heightened Efficiency
- Amplified Compliance
- Advanced Security
What Makes Our IT Support Different?Our Customers Are Our Partners
- Our Engineers Will Come to Know You, Your Team, Business, and IT Personally.
- You Will Be Assigned a Primary and Secondary Engineer.
- Single Point of Contact with Your Success Manager.
- We Use Tools, Which Automatically Fix Issues Before a Human Can Intervene.
- All Services Are Designed to Boost Productivity, Reliability, Security and Compliance For Your Business.
- Our Team Has a Diverse Set of Skills.
- Our Entire Objective Is to Help You Achieve Success.
- Our Business-Orientated Service Model Ensures Your Get the Right Solutions and Great Results.
- Our Team Will Become Part of Your Team.
- We Respect That All Businesses Are Unique; And So Should Your Service.
- We don't have a sales team, so We Will Only Offer a Solution If You Need It!
How Does A PartnershipWith Capella IT and Your Business Work?
Capella IT believe to be able to really help you and your business, both of our teams need to become one. We embrace the fact all businesses are unique in how they work, even those operating in the same industry.
Coming to know you, your team and business in great detail will help us identify areas on how we, as your IT and Communications Provider, can really help make a positive impact.
We look at your business as-a-whole, from tools to boost efficiency and productivity to tools you can use to gain a competitive advantage; our journey together will become one.
We have members in our team with multiple specialities from Marketing to Enterprise Grade IT Support. We bring all these experts to the table when developing your “Partner Success Plan”.
Getting to Know You, Your Team & Business
Our Senior Engineers and Consultants will meet with you and your team and learn about your current issues, end of year objectives and obstacles you currently face. This information, in addition to a free initial IT audit, will help us identify tools you already possess, technical issues and areas we can help improve.
Today, Your Success will be Our Success!
Read More About Some Of The Industries We Have Helped
Retail
Real Estate
Motor Trade
Engineering
Finance and Accounting
Healthcare
Serving IT Support Newcastle Sunderland, Durham, Leeds, and CambridgeNationwide From 4 Offices
Supporting businesses from Cambridge to Newcastle and anywhere in between.
Great Relationships Deliver Great Service
We have Regional Engineers positioned in several locations, ready and waiting to jump into action for when you need them. Our Engineers will come to know you, your team and business personally.
This provides speedy on-site support with the backing of our remote support offerings with our Help Desks located in Sunderland and Cambridge.
Office Locations
- Sunderland
- Shildon
- Cambridge
