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Our Help Desk Fix 82% of Technical IssuesVia Remote Support

Laurie Guthrie

Managing Director

Based in the Sunderland Branch

Our Investment in Technology

Our Help Desk and Remote Assistance is powered by the best-in-class service desk and remote support technology to better support your users and provide your business with a great service.

We can even remotely support your servers while it’s powered down!

OnDemand Remote Assistance

The need for your users to navigate to the website, download, and install Teamviewer while providing pin codes and passwords has gone!

Your IT Support Engineer simply clicks a button and your user will be given the choice to allow the Engineer to connect – It really is that simple!

Want To Learn More?.Say Hello To Shandon

Hi, I’m Your
Partner Success Manager

Hence, It is My Job to:

Be your Single Point Of Contact, this is one of many ways we deliver a personal but professional service.
to Know You, Your Team, Business, Goals and Objectives.
I'm here to Help You Plan To Achieve your Goals.
Regularly Check-up with you to ensure you're happy and your business is advancing forward, After-all our customers are our Partners & Your Success is Our Success!
maintain your support plan to make sure what we do will help you grow & increase revenue.
Coordinate with Our Teams and 3rd Parties To Deliver an All encompassed service, So you can remain focused on what you do best!
Ensure Our Engineers Understand Your Business so They Can Deliver a High Quality Service.
Make sure the right solutions for your business are available to take you to the next level!

Let's Talk

Request a Call Back

Or Book a Free Consult

With over 40 years of professional experience supporting SME businesses, we have the skill set to create solutions from the code level up. Our limitation to empower businesses with smart technology is endless.

Utilising a strong combination of ‘Open-Source’ and ‘proprietary’ software, we provide a cost effective and efficient balance of technologies to empower your business. Capella IT understand one size does not fit all and this applies especially to your I.T.

Capella IT will always do our best to go above and beyond.

Find Us

Head Office
South West Durham Business Center, Dabble Duck Industrial Estate, Shildon, DL4 2QN

Southern Region
Newmarket Business Centre, 341 Exning Road, Newmarket, CB8 0AT

Northern Region
Unit 19, Regus House, 4 Admiral Way, Doxford International Business Park, Sunderland SR3 3XW

Your Success is Our Success

IT Services

Consultation

Development

Help Desk and Remote Assistance

Office 365

Cyber Security

Networking and Internet Services

Hosted Desktops and Remote Apps

IT Support